Air Force AFSC · Support
3F1X1 Services
Overview
Services specialists operate and maintain hotels, restaurants, and fitness centers at Air Force bases around the world. They also conduct physical fitness tests and help families relocate to new bases.
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Skill levels: 3F111 helper · 3F131 apprentice · 3F151 journeyman · 3F171 craftsman
Core Skills
- customer service and client relations
- facility and hospitality operations
- event and program coordination
- fitness testing and wellness program delivery
- records and reservation management
- cash handling and point-of-sale operations
- complaint resolution and escalation
- training and supervision of front-line staff
- policy and procedure compliance
- time management and multitasking
Civilian Software & Tools
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Adobe Acrobat
- Adobe Creative Cloud software
- Adobe Illustrator
- Adobe Photoshop
- Apple macOS
Civilian Career Paths
- Food Service
- Culinary Management
- Facilities Management
- Administration
Training & Development
Getting Started
- ACSM Certified Exercise Physiologist® (ACSM-EP®)
- ACSM Certified Personal Trainer (ACSM-CPT)
- Inclusive Fitness Specialist Certificate
- Certified Associate in Project Management (CAPM)
- Certified CrossFit Trainer (CCFT)
Career Growth
- Certified Culinarian® (CC®)
- Certified Culinary Administrator (CCA)
- Certified Executive Chef (CEC)
- Certified Food Executive (CFE)
- Certified Food Manager (CFM)®
What the Work Involves
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Related Occupations
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Telemarketers
- Insurance Claims and Policy Processing Clerks
- Credit Authorizers, Checkers, and Clerks
Typical preparation for these civilian roles: vocational training or an associate degree.
Formerly Known As (Legacy)
Retired codes that converted into 3F1X1. Each legacy page documents the cited history.
Descriptions may be summarized for clarity. Verify all information with your branch career counselor or official military documentation before making career decisions.
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