Army MOS · Support
420A Human Resources Technician
Overview
A Human Resources Technician supervises personnel administration, including office operations, counseling, personnel records, duty assignments, evaluations, and training. This technician interprets personnel system output and regulations, supervises military and civilian staff, prepares reports and correspondence, and processes changes to manpower documents.
Minimum clearance: Secret
Core Skills
- HR information systems administration (user and power-user level)
- personnel data management and reporting
- records management and compliance
- policy interpretation and implementation
- customer service and counseling
- organizational management and staffing
- data privacy and confidentiality practices
- training and onboarding
- team leadership and supervision
- documentation and SOP development
Civilian Software & Tools
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Workday software
- IBM SPSS Statistics
- Intuit QuickBooks
Civilian Career Paths
- Human Resources
- Administration
- Training and Education
Training & Development
Getting Started
- Microsoft Certified: Power BI Data Analyst Associate · Funded · STAR
- Associate Professional in Human Resources (aPHR)
- Professional in Human Resources (PHR) · Funded
- Senior Professional in Human Resources (SPHR) · Funded
Career Growth
- Certified Workforce Professional (CWP)
- Global Professional in Human Resources (GPHR)
- SHRM Certified Professional (SHRM-CP) · Funded
- SHRM Senior Certified Professional (SHRM-SCP) · Funded
What the Work Involves
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Represent organization at personnel-related hearings and investigations.
- Negotiate bargaining agreements and help interpret labor contracts.
Related Occupations
- Human Resources Specialists
- Human Resources Assistants, Except Payroll and Timekeeping
- Management Analysts
- Industrial-Organizational Psychologists
Typical preparation for these civilian roles: a four-year degree or equivalent experience.
Descriptions may be summarized for clarity. Verify all information with your branch career counselor or official military documentation before making career decisions.
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