Army
SUPPORT

MOS

420A

Human Resources Technician

Description

Supervises administrative activities related to personnel management, including office organization and operation, counseling of personnel, and personnel records; develops input for and interprets output from automated systems supporting the personnel function; oversees the selection and use of office equipment, including typewriters, calculators, and word processing equipment; supervises military and civilian personnel engaged in specialized administrative and personnel management duties; assists in hiring and evaluating civilian employees; participates in personnel selection, duty assignment, evaluation, and training to ensure full utilization of personnel; counsels personnel from a wide variety of backgrounds, assisting them with career and personal decisions; refers individuals with problems to the chaplain, Judge Advocate General, medical personnel, or appropriate agency, if necessary; initiates and prepares correspondence, messages, and reports; interprets regulations; makes decisions based on a variety of information sources and requirements; processes changes to manpower documents.

Core Skills

  • HR information systems administration (user and power-user level)
  • personnel data management and reporting
  • records management and compliance
  • workflow and process optimization
  • policy interpretation and implementation
  • customer service and counseling
  • organizational management and staffing
  • data privacy and confidentiality practices
  • training and onboarding
  • team leadership and supervision
  • metrics and dashboard development
  • documentation and SOP development
  • change management
  • cross-functional coordination with IT and leadership

Common Certifications

  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Professional in Human Resources (PHR)
  • Certified Administrative Professional (CAP)
  • Certified Manager (CM)
  • Project Management Professional (PMP)

Civilian Career Paths

  • HUMAN RESOURCES
  • ADMINISTRATION
  • IT MANAGEMENT
  • TRAINING AND EDUCATION

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Data sourced from official Army publications and public military occupational references. Descriptions may be summarized for clarity. Verify all information with your branch career counselor or official military documentation before making career decisions.