First-Line Supervisors of Office and Administrative Support Workers
Supervising command administration, correspondence routing, files, and forms programs transfers directly to overseeing office workflows and procedural accuracy.
How to prepare: Build a sample office workflow showing document routing, review checkpoints, deadlines, and procedures for correcting errors.
What the civilian work involves
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Civilian tools and software (examples)
- Microsoft Office software
- Adobe Acrobat