Computer User Support Specialists
Computer installation, limited field maintenance, incident processing, and user interaction transfer directly to desktop and user support.
How to prepare: Prepare a troubleshooting portfolio showing an equipment setup, a diagnosed hardware or software problem, and the steps used to resolve a user incident.
What the civilian work involves
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Civilian tools and software (examples)
- Linux
- Microsoft Active Directory